LUMA Terms of Service

Last updated: October 17, 2026

Overview

Welcome to LUMA. The terms “we,” “us,” and “our” refer to LUMA. We operate this online store and website, including all related information, content, features, products, and services, to provide you with a convenient shopping experience.

By visiting our website or purchasing from us, you agree to these Terms of Service (“Terms”) and our applicable policies. Please read them carefully before using our website.

If you do not agree to these Terms, please do not use our website or services.

1. Eligibility and Use of Our Website

By using our website, you confirm that you are legally able to enter into a binding agreement in your jurisdiction or that you have permission from a parent or legal guardian where required.

You agree to use our website only for lawful purposes. You must not use our website to engage in fraudulent activity, interfere with its operation, violate applicable laws, or infringe on the rights of others.

We reserve the right to restrict or terminate access to our services when reasonably necessary to protect our business, customers, or website, subject to applicable law.

2. Products and Descriptions

LUMA offers products designed around modern comfort and everyday style, including our signature slides in colorways such as Oat Milk and Midnight Black.

We make reasonable efforts to display product descriptions, colors, sizes, and images accurately. However, the appearance of a product may vary slightly depending on your device, screen settings, lighting, or manufacturing variations.

Please review product descriptions and our size guide carefully before placing an order. Product images and descriptions are intended to help you understand what you are purchasing and do not replace any rights or remedies provided by applicable law.

We reserve the right to correct errors, update product information, or discontinue products when necessary.

3. Orders and Acceptance

When you place an order, you are submitting a request to purchase the selected products.

We reserve the right to accept, decline, or cancel an order for legitimate reasons, including suspected fraud, inaccurate pricing or product information, inventory limitations, or suspected unauthorized purchases.

If we cancel an order after payment has been collected, we will arrange an appropriate refund to the original payment method.

Please review your shipping address, selected size, color, and order details carefully before completing your purchase.

4. Prices and Payments

All prices are displayed in the currency indicated at checkout unless otherwise stated. Prices, promotions, and product availability may change without prior notice, but changes will not retroactively alter completed orders except where necessary to correct an error or as permitted by law.

You agree to provide current, accurate, and complete billing and payment information when placing an order.

Payments are processed through the payment methods made available at checkout. We do not control the independent policies of third-party payment providers.

Applicable taxes and shipping charges will be displayed at checkout when required.

5. Shipping and Delivery

We aim to process and ship orders within the timeframes communicated on our website. Delivery estimates are not guarantees and may be affected by carrier delays, weather, customs, or other circumstances outside our reasonable control.

Please provide a complete and accurate shipping address. Additional costs or delays resulting from incorrect address information may be the customer's responsibility where permitted by law.

If your order is delayed, lost, or delivered incorrectly, please contact LUMA Customer Support so we can help investigate.

Nothing in these Terms excludes any shipping, delivery, or consumer rights that apply under law.

6. Returns, Refunds, and Exchanges

Our Return & Refund Policy explains the conditions, timeframes, and procedures for requesting returns, refunds, and exchanges.

Please review that policy before making a purchase. Where these Terms and our Return & Refund Policy conflict, applicable law will govern, and we will apply the relevant policy consistently with those legal requirements.

7. Promotions and Discount Codes

From time to time, LUMA may offer discounts, promotional codes, or special offers.

Promotions may be subject to additional terms, eligibility requirements, expiration dates, or product exclusions. Unless otherwise stated, promotions cannot be exchanged for cash or combined with other offers.

We reserve the right to correct promotion errors or discontinue a promotion as permitted by law.

8. Intellectual Property

All content on the LUMA website, including our brand name, crescent-moon logo, product photography, graphics, written content, designs, and other materials, is owned by or licensed to LUMA unless otherwise indicated.

You may not copy, reproduce, distribute, modify, publish, or commercially use our content without prior written permission, except as permitted by law.

All third-party names and trademarks remain the property of their respective owners.

9. Third-Party Services and Links

Our website may use or link to third-party services, including payment processors, shipping providers, analytics tools, and social media platforms.

We are not responsible for the independent content, policies, or practices of third-party websites or services. Your use of those services may be subject to their own terms and privacy policies.

10. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how personal information is collected, used, disclosed, and protected.

Please review our Privacy Policy to understand our data practices.

11. Errors and Website Availability

We strive to keep our website accurate, secure, and available. However, information may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, availability, or promotions.

We may update website content, correct errors, or temporarily suspend portions of the website for maintenance or operational reasons.

We will handle order cancellations, pricing corrections, and other issues in accordance with applicable law.

12. Disclaimer of Warranties

To the extent permitted by applicable law, our website and services are provided on an “as available” basis.

Nothing in these Terms excludes or limits any warranties, consumer protections, or legal rights that cannot lawfully be excluded or limited. Product descriptions are not a substitute for any express warranty or statutory guarantee that applies to your purchase.

13. Limitation of Liability

To the extent permitted by applicable law, LUMA will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or services where such liability may legally be excluded.

Nothing in these Terms limits liability that cannot legally be limited, including any applicable rights relating to defective products, fraud, or other non-excludable obligations.

14. Indemnification

To the extent permitted by law, you agree not to misuse our website or violate these Terms in a way that causes legally recoverable losses to LUMA or others.

Nothing in this section requires you to indemnify LUMA for losses caused by our own unlawful conduct or obligations that cannot legally be transferred to you.

15. Governing Law

These Terms are governed by the laws applicable to LUMA's business, without overriding any mandatory consumer-protection rights that apply to you.

Any dispute will be handled by the courts or other appropriate dispute-resolution bodies with jurisdiction under applicable law.

16. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, website, products, or legal requirements.

The updated version will be posted on this page with a revised “Last updated” date. Your continued use of our website after changes take effect constitutes acceptance of the revised Terms to the extent permitted by law.

17. Contact Information

If you have questions about these Terms, please contact us:

LUMA Customer Support

Email: [llummaa26@gmail.com]

LUMA — Comfort. Cozy. Modern.

Modern comfort for everyday living.