Refund policy

LUMA Return & Refund Policy

Last updated: October 17, 2026

At LUMA, we believe everyday comfort should come with a worry-free shopping experience. We want you to love your slides and feel confident shopping with us. If something isn't right with your order, we're here to help.

1. Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

  • Be unworn and unused.

  • Be in its original condition, without damage or excessive wear.

  • Include its original packaging and LUMA drawstring storage bag, where provided.

  • Include proof of purchase or your order confirmation.

Items that do not meet these conditions may not qualify for a return, except where applicable law requires otherwise.

2. How to Start a Return

To request a return, contact LUMA Customer Support using the email listed on our website.

Please include:

  • Your order number.

  • The item you wish to return.

  • The reason for your return.

  • Photos of the item if it arrived damaged, defective, or incorrect.

Please wait for our return instructions before sending your item back.

3. Return Shipping Costs

Change of mind or incorrect size: Customers are responsible for return shipping costs when they no longer want their item or order the wrong size.

Damaged, defective, or incorrect item: LUMA will cover reasonable return shipping costs when the issue is due to a product defect, damage upon arrival, or an error on our part.

Nothing in this policy limits any rights you may have under applicable law.

4. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow approximately 5–10 business days after approval for the refund to appear, depending on your bank or payment provider.

Original shipping fees are generally non-refundable for change-of-mind or sizing returns, unless required by applicable law. If your order arrives defective, damaged, or incorrect, we will work with you on an appropriate resolution.

5. Exchanges and Sizing

Ordered the wrong size? Contact us within the 30-day return window.

Exchanges are subject to availability. For size-related exchanges, customers are responsible for applicable return shipping costs. If your requested size is unavailable, you may request a refund in accordance with this policy.

We recommend checking our LUMA size guide before ordering to help you select the right fit.

6. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

Include your order number and clear photos showing the issue. We will review your request and work with you to arrange an appropriate solution, which may include a replacement, refund, or other remedy as required by applicable law.

You will not be charged return shipping for issues caused by our error.

7. Items That Cannot Be Returned

Items that have been worn, washed, damaged through use, or returned without required original packaging may not qualify for a return, except where applicable law requires otherwise.

This policy does not exclude any consumer rights that cannot legally be waived.

8. Contact LUMA

Questions about a return or refund? We're happy to help.

LUMA Customer Support

Email: [llummaa26@gmail.com]

LUMA — Comfort. Cozy. Modern.

Modern comfort for everyday living.