LUMA Shipping Policy

Last updated: October 17, 2026

At LUMA, we're committed to making your shopping experience as smooth and comfortable as our products. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Order Processing

Orders are processed after payment has been confirmed.

Please allow 1–3 business days for order processing before shipment, unless a different timeframe is stated at checkout or on the product page.

Processing times may be longer during holidays, promotional periods, or periods of unusually high order volume.

Business days do not include weekends or public holidays.

2. Shipping Destinations

LUMA ships to the destinations available at checkout.

Available shipping options, estimated delivery times, and shipping costs will be displayed during checkout based on your delivery address.

If your location is not available at checkout, please contact LUMA Customer Support for assistance.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your purchase.

From time to time, LUMA may offer free shipping or promotional shipping rates. Any applicable offer will be subject to the conditions displayed at the time of purchase.

4. Estimated Delivery Times

Delivery estimates depend on your destination, shipping method, and carrier.

Any estimated delivery timeframe shown at checkout is an estimate, not a guaranteed delivery date. Actual delivery may vary because of carrier delays, weather, holidays, customs processing, or other circumstances outside our reasonable control.

We will make reasonable efforts to help resolve delivery issues when they arise.

5. Order Tracking

When tracking information is available, we will send shipping confirmation and tracking details to the email address provided with your order.

Please allow time for the carrier to update tracking information after your order ships.

If you have not received tracking information within a reasonable timeframe after shipment, please contact our support team.

6. Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or been shipped.

Additional shipping costs resulting from an incorrect address may be the customer's responsibility where permitted by law.

7. Delayed, Lost, or Missing Packages

If your package is delayed, appears lost, or is marked as delivered but cannot be located, please contact LUMA Customer Support with your order number and tracking details.

We will work with the shipping carrier to investigate and determine the appropriate next steps.

Resolutions will depend on the circumstances and applicable law. This policy does not remove any consumer rights relating to undelivered orders.

8. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Include your order number and clear photos of the item and packaging, if available.

We will review the issue and work with you to arrange an appropriate resolution, which may include a replacement or refund. LUMA will cover reasonable return shipping costs for issues caused by our error, subject to applicable law.

9. International Shipping and Customs

For international orders, customs duties, import taxes, and other fees may apply depending on the destination country.

Any such charges and the party responsible for paying them will be handled as disclosed at checkout and under applicable law. Delivery may be delayed by customs inspections or local processing requirements.

Please review your country's import requirements before placing an international order.

10. Returns and Refunds

For information about return eligibility, exchanges, and refunds, please review our Return & Refund Policy on our website.

Return shipping costs for change-of-mind or sizing returns are generally the customer's responsibility. LUMA covers reasonable return shipping costs for damaged, defective, or incorrect items caused by our error, subject to applicable law.

11. Contact LUMA

If you have questions about shipping or your order, we're happy to help.

LUMA Customer Support

Email: llummaa26@gmail.com

LUMA — Comfort. Cozy. Modern.

Modern comfort for everyday living.